FAQ

What is Gold Filled?

14k Gold Filled is a federally regulated amount of 14k Gold (5%) bonded to a base metal, usually brass. It is the next best thing to Solid 14k Gold. It has no nickel and is considered hypoallergenic. With normal wear and tear Gold Filled will last 2-4 years on average.

What is Sterling Silver?

Sterling Silver is a mixture of 92.5% pure silver and 7.5% copper. The copper is used as a hardener as pure silver is too soft for jewelry applications. Sterling Silver is a standard for fine jewelry and is the whitest of all metals.  Like Gold Filled it is considered hypoallergenic.

We have a 14 day exchange policy, which means you have 14 days after receiving your item(s) to request an exchange.

To be eligible for an exchange, your item(s) must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at chapman@chapmanjewelry.com. Please provide an order number and item(s) that you'd like to exchange. Please note that exchanges will need to be sent to the following address:

Chapman
40108 Hwy 49 - C PMB 415
Oakhurst, CA 93644

Item(s) sent back to us without first requesting an exchange will not be accepted. You can always contact us with any exchange questions at chapman@chapmanjewelry.com.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.